We're here for our community.

  • Are you dealing with a sticky client question that you would just like some reassurance on?
  • Having difficulty finding that obscure section or ruling to finalise your advice?
  • Just want to mull over a problem with a like-minded colleague?
  • The technical experts at the Institute of Financial Professionals Australia are here to help and are only a phone call away.

Whether it be a question you may have on Australian income tax, Fringe Benefits Tax, Goods and Services Tax, Capital Gains Tax, an ATO issue or a practice management dilemma, our Helpline Service will connect you to a highly qualified – and friendly! – professional who has expertise in the relevant area for an informal discussion.

We can also offer general guidance on State and Territory taxes and duties, noting that advice in these areas can only be provided by an Australian legal practitioner.  Additionally, our State Taxation Summary  publication provides extensive commentary on these obligations.

Every one of our professional, practice or fellow members receives three complimentary Helpline calls as part of their membership package.

Please note that our service is intended to provide general advice and guidance only. If your question is beyond the scope of our Helpline service, we will advise you accordingly and suggest further assistance options.

If you need formal written advice, then find out how our advisory service Tax Australia can help you.

Follow these steps to submit a helpline request with one of our friendly member services representatives:

  1. Call 1300 657 572 (Monday to Friday 9am-5pm AEST)
  2. One of our team will contact you within 48 hours to confirm receipt of your submission and request any additional information required, with an outcome from our tax, super and financial services technical team within 7 working days (depending on the complexity of your enquiry). 

Alternatively, you can reach us via email at [email protected]
The Helpline service is available to non-members for a fee of $175 per call, or join us today to enjoy complimentary Helpline calls.